Digital Product & Refund Policy

Last updated: September 11, 2026

This policy applies to digital products sold by Haven Supply, trading as Nursivelle, through nursivelle.com and its checkout platform. It forms part of our Terms of Use.

Digital product disclosure

The Psychiatric Mental Health Nursing Master Study Guide is a 205-page digital edition featuring 144 numbered study-content pages, plus section materials, navigation, references and supporting pages, delivered as a PDF and including a print-friendly edition. No physical item is shipped. It is an educational study resource; it does not replace required course materials or instruction and no exam result is guaranteed.

Delivery and access

Access instructions are delivered electronically after successful purchase through the checkout and delivery system, normally to the email address used at checkout. Check spam or promotions folders if the confirmation does not arrive promptly. You need a device and software capable of opening PDF files.

Refunds

Because this is a digital product supplied with immediate digital access, purchases are generally non-refundable after the digital product has been delivered or accessed.

However, please contact support within 14 days of purchase if you experience any of the following:

• a duplicate charge;
• failure to receive the purchased digital product;
• a corrupted or unusable file;
• receiving the wrong product; or
• another genuine technical or billing problem attributable to Nursivelle or its checkout or delivery system.

Where the problem can reasonably be corrected, we may first provide replacement access, re-delivery, or technical assistance. Where the problem cannot reasonably be corrected, an appropriate refund may be issued.

Nothing in this policy limits any mandatory statutory cancellation, refund, digital-content, or consumer rights that apply to you under applicable law, including in the EU, UK, and Switzerland.

Billing or access issues

If you experience a billing, delivery, or product-access issue, please contact support@nursivelle.com so we can investigate and try to resolve the issue promptly. Include your order confirmation so we can locate the purchase.

Contact

support@nursivelle.com — we aim to respond within 2 business days.